Shipping Policy

Learn more about how we deliver your order to your home, in order to align your expectations with our delivery times.

Shipping Policy
  • At Foot StarWe are committed to providing a reliable, fast, and transparent delivery service to all our customers. This policy describes how we process, ship, and deliver your orders to ensure a smooth and secure experience.

    Order processing time

    All orders are processed within a certain timeframe. 1 to 3 business days (Monday to Friday).
    Orders placed before 17:00 are processed the same day.
    Those placed after this time or during weekends and public holidays are processed the next working day.
    Once the order has been processed, a confirmation email and a tracking number will be sent to you.

    Delivery

    Delivery in France: Estimated delivery between 7 and 21 working days (Monday to Friday) after dispatch.
    International delivery (Belgium, Germany, Italy, Spain, Switzerland, United Kingdom): Estimated delivery between 7 and 21 working days (Monday to Friday) after shipping.

    Delivery times may vary depending on the destination, customs procedures and transport conditions.

    Shipping costs

    We offer the Free delivery for all orders over €59.
    For orders under €59, standard delivery charges (if applicable) will be displayed at checkout.

    Order deadline

    Orders placed before 17:00 are processed the same day.
    Orders received after this time will be processed the next business day.

    Delivery zones

    We currently ship to the following countries:

    • France
    • Belgium
    • Germany
    • Italie
    • Spain
    • Switzerland
    • United Kingdom

    We do not currently offer deliveries outside of these regions.

    Tracking and notifications

    As soon as your order is shipped, you will receive a shipping confirmation email with a tracking link.
    Tracking information may take up to 24 hours to be updated.
    You can track your parcel at any time until it is delivered.

    National and international transporters

    We collaborate with reliable and reputable European carriers to guarantee fast and secure delivery.
    The carrier selected depends on the destination and the shipping method chosen, but we always ensure that we use the most efficient service available.

    Customs, taxes and import duties

    For international deliveries, customs duties, taxes or import fees may apply according to local regulations.

    • These fees are not not included in the product price or shipping costs.
    • The customer is responsible for paying any additional costs once the package arrives in their country.

    We recommend contacting local customs services for more information before placing an order.

    Delivery delays and force majeure

    Despite our efforts to meet delivery deadlines, certain factors may cause delays beyond our control, including:

    • Customs controls
    • Adverse weather conditions
    • Strikes or transport disruptions
    • Periods of high activity (sales, holidays, etc.)

    In these cases, we thank you for your understanding and we will assist you in monitoring or reorganizing the delivery.

    Incorrect address or undeliverable package

    Please carefully check your delivery information before confirming your order.
    If a package is returned to us due to an incomplete or incorrect address, we will contact you to arrange for reshipment. Additional charges may apply.

    Damaged or missing package

    If your package arrives damaged or appears to have been opened, please inform us within [number of days]. 3 working days following receipt.

    • Keep the packaging and items in their original condition.
    • Contact our customer service department with photos and details of your order.
      We will open an investigation and propose an appropriate solution (replacement or refund).

    Partial shipments

    In some cases, an order may be sent in multiple packages depending on product availability or logistical requirements.
    A separate tracking number will be provided for each shipment.

    Order tracking assistance

    If you experience any issues with tracking or if the link fails to update, please contact our support team.
    We will contact the carrier to obtain an accurate update on your delivery.

    Delivery during peak periods

    During holiday or promotional periods, processing and delivery times may be slightly longer.
    We recommend placing your orders in advance to avoid any delays.

    Company information

    Commercial name: Foot Star
    E-mail: contact-pro@foot-star.com

    Tel: +33 04 92 51 02 52

    Address: 4 Rue Jean Jaurès, 74100 Ville-la-Grand, France

    Support hours: Monday – Friday, 09:00 AM – 17:00 PM
INTERNATIONAL DELIVERY

Free on all orders over €99

RETURNS WITHIN 14 DAYS OF DELIVERY

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